Refund Policy
GoedkoopIPTV values your satisfaction and aims to provide a smooth IPTV experience. However, we understand that issues may arise. Below are the situations where we offer refunds:
Refund Eligibility
- Installation Issues: An error occurred during the installation process that prevented the service from working properly.
- Incorrect Subscription: If the subscription package provided does not match what you purchased.
- Service Downtime: If there is a significant and prolonged outage caused by our servers.
- Technical Errors: Any other technical issues caused by our system that prevent you from using the service as intended.
Refund Process
- Contact Us: Reach out to our support team here. Include your order details and a description of the issue. Here.
- Verification: Our team will review your case to determine eligibility for a refund.
- Refund Approval: If approved, the refund will be processed within 1 business day, depending on your payment method.
Important Notes
- Refunds are not available for issues caused by your personal internet connection, incompatible devices, or misuse of the service.
- Requests must be submitted within 7 days of the purchase date.
- Refunds are issued to the original payment method only.
If you experience any issues or have questions about our policy, please contact us. We are here to help.